Frequently asked questions

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Category: About Menasim

 

You can download the Menasim App for free on the Apple App Store (iOS) or the Google Play Store (Android).

*How do I download the Menasim App?

Category: About Menasim

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible. Please reference the list below to see if your device supports eSIM technology. (Note that country and carrier-specific restrictions may apply.)*

APPLE*

  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2020)
  • iPhone SE (2022)
  • iPad Air (3rd generation)
  • iPad Air (4th generation)
  • iPad Air (5th generation)
  • iPad Pro 11-inch (1st generation)
  • iPad Pro 11-inch (2nd generation)
  • iPad Pro 11-inch (3rd generation)
  • iPad Pro 12.9-inch (3rd generation)
  • iPad Pro 12.9-inch (4th generation)
  • iPad Pro 12.9-inch (5th generation)
  • iPad (7th generation)
  • iPad (8th generation)
  • iPad (9th generation)
  • iPad (10th generation)
  • iPad Mini (5th generation)
  • iPad Mini (6th generation)
*The following Apple devices DO NOT have eSIM capability:
•  iPhone devices from Mainland China.
•  iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).
*Only iPad devices with Wi-Fi + Cellular features are supported.
*For iPhone and iPad purchased in TURKEY:
•  If you’re setting up your device for the first time after June 23, 2020, your eSIM will be activated after setup. Contact your carrier if you don’t have eSIM enabled.
•  For devices set up before the above date, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device; please make sure you back up your device before doing so.


SAMSUNG*

  • Galaxy A54 5G
  • Galaxy S23
  • Galaxy S23+
  • Galaxy S23 Ultra
  • Galaxy S22 5G
  • Galaxy S22+ 5G
  • Galaxy S22 Ultra 5G
  • Galaxy S21 5G*
  • Galaxy S21+ 5G*
  • Galaxy S21 Ultra 5G*
  • Galaxy S20*
  • Galaxy S20+*
  • Galaxy Z Flip*
  • Galaxy Z Flip3 5G
  • Galaxy Z Flip 4*
  • Galaxy Z Fold
  • Galaxy Z Fold 2*
  • Galaxy Z Fold 3
  • Galaxy Z Fold 4*
  • Galaxy Note 20
  • Galaxy Note 20 Ultra*
*The following Samsung Galaxy devices DO NOT have eSIM capability:
•  All Galaxy devices from China, Hong Kong, and Taiwan.
•  All Galaxy FE ‘Fan Edition’ Models.
•  USA models of the Galaxy S20, S21* and Note 20 Ultra.
*Most Samsung devices purchased in South Korea do not support eSIMs except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, and A54 5G.
*Samsung Galaxy S21 series devices (with the exception of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please get in touch with your carrier or device manufacturer to confirm that your Samsung device is eSIM-capable.


GOOGLE PIXEL

  • Pixel Fold
  • Pixel 7 Pro
  • Pixel 7a
  • Pixel 7
  • Pixel 6 Pro
  • Pixel 6a
  • Pixel 6
  • Pixel 5a
  • Pixel 5
  • Pixel 4a
  • Pixel 4
  • Pixel 4 XL
  • Pixel 3 & 3 XL*
  • Pixel 3a & 3a XL*
*The following Google Pixel devices DO NOT have eSIM capability:
•  Pixel 3 models originating from Australia, Taiwan, and Japan, and those bought with service from US or Canadian carriers other than Sprint and Google Fi.
•  Pixel 3a models bought in South East Asia and with Verizon service.


HAMMER

  • HAMMER Explorer PRO
  • HAMMER Blade 3
  • HAMMER Blade 5G
  • myPhone NOW eSIM

HUAWEI

  • Huawei P40 
  • Huawei P40 Pro*
  • Huawei Mate 40 Pro
*The following HUAWEI devices DO NOT have eSIM capability:
•  Huawei P40 Pro+
•  All Huawei devices purchased in China are not eSIM capable.


MOTOROLA*

  • Motorola Edge+
  • Motorola Edge 40 Pro
  • Motorola Razr 2019
  • Motorola Razr 5G
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA*

  • Nokia XR21
  • Nokia X30
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.


ONEPLUS

  • OnePlus 11*
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.


OPPO

  • OPPO Find X3 Pro*
  • OPPO Find X5*
  • OPPO Find X5 Pro*
  • OPPO Reno A*
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

SHARP*

  • AQUOS Sense4 Lite
  • AQUOS R7
*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Sharp Aquos device is eSIM-capable.

SONY*

  • Sony Xperia 1 V
  • Sony Xperia 1 IV
  • Sony Xperia 5 IV
  • Sony Xperia 10 III Lite
  • Sony Xperia 10 IV
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Sony Xperia device is eSIM-capable.

XIAOMI*

  • Xiaomi 13 Pro
  • Xiaomi 13 Lite
  • Xiaomi 13
  • Xiaomi 12T Pro
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xiaomi device is eSIM-capable.

OTHERS

  • Honor Magic5 Pro
  • Nuu Mobile X5
  • Gemini PDA 4G+Wi-Fi
  • Fairphone 4

WINDOWS 10*/ WINDOWS 11


ACER

  • ACER Swift 3
  • ACER Swift 7


ASUS

  • ASUS Mini Transformer T103HAF
  • ASUS NovaGo TP370QL
  • ASUS Vivobook Flip 14 TP401NA


DELL

  • Dell Latitude 9510
  • Dell Latitude 7410
  • Dell Latitude 7310
  • Dell Latitude 9410
  • Dell Latitude 7210 2-in-1


HP

  • HP Elitebook G5
  • HP Probook G5
  • HP Zbook G5
  • HP Spectre Folio 13


LENOVO

  • Lenovo Yoga C630
  • Lenovo Miix 630
  • Lenovo Yoga 520
  • Lenovo Yoga 720 convertible laptops


SURFACE*

  • Surface Pro 9
  • Surface Go 3
  • Surface Pro X
  • Surface Duo 2
  • Surface Duo
*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.
*Surface: Any AT&T-locked devices will not support eSIM. If your device was purchased through another carrier, the carrier may have disabled the eSIM capability in Surface Duo. Please contact the carrier to confirm that eSIM is not disabled.

Still not sure if your device is eSIM-capable and unlocked? You can check this in your device settings (as outlined in the articles below) or contact your carrier or device manufacturer.

*What Devices Support eSIM?

Category: About Menasim

An eSIM is an embedded SIM card available on eSIM capable devices. It provides a smarter and more convenient way to stay connected by allowing you to download data packs directly to your phone.

No more scrambling for SIM cards. No more worrying about losing your original SIM card!

It’s important to keep in mind that eSIMs will only work on eSIM compatible and network unlocked devices. 

*What Is An eSIM?

Category: About Menasim

Menasim is the world’s first eSIM store and offers eSIMs for over 200+ countries and regions at the most affordable rates from around the world.

Menasim eSIMs offer you both connectivity and freedom. You’ll no longer have to change SIM cards or carry multiple SIM cards, wherever you may go!

*What Is Menasim ?

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